Support
For any issue, question, or feedback, reach us at office@helixsportsmed.com. Include your device model, iOS version, and a screenshot if relevant.
Common questions
I can't sign in
Make sure you have network connectivity. Sign-in uses Apple, Google, or email/password — try a different method if one fails. If the issue persists, email support with the method you used.
I was charged but Pro isn't unlocked
Open the app and go to Account → Restore Purchases. This pulls the latest entitlement from the App Store. If Pro still doesn't unlock within a minute, email support with your Apple ID email and approximate purchase time.
How do I cancel my subscription?
On your iPhone: Settings → [Your Name] → Subscriptions → QBFlowDoc Pro → Cancel Subscription. You keep Pro access until the end of the current billing period.
How do I get a refund?
All payments are processed by Apple. Request a refund at reportaproblem.apple.com within 90 days of purchase. We don't process refunds directly.
VOR training makes me dizzy
Stop immediately and rest. VOR training can provoke symptoms in some users. If symptoms persist, consult a physical therapist or physician. Do not use VOR training if you have an active concussion or vestibular disorder without medical clearance.
How does the free trial work?
New subscribers may be offered a 7-day free trial. It converts automatically to the plan you selected unless you cancel at least 24 hours before it ends. Cancel any time in Settings → [Your Name] → Subscriptions; you keep access through the period you have paid for.
My child is under 13 — how do I give or withdraw consent?
For athletes under 13 we require verifiable parental consent before any data leaves the device or is shared with a coach. We email a parent or guardian a confirmation link. Until consent is given the child can still train — their data simply stays on the device. You can withdraw consent any time in Account, which turns off cloud sync, coach sharing, and AI features. Questions: office@helixsportsmed.com.
I want my data deleted
Email office@helixsportsmed.com with subject "Account Deletion" from the email address on your account. We delete within 30 days.
Bug reports and feature requests
We love detailed reports. Include:
- What you were trying to do
- What happened vs. what you expected
- Steps to reproduce
- iPhone model + iOS version
- App version (Settings → About)
Response time
We aim to respond within 48 hours on weekdays.